Join Ingram Micro as a Senior Manager of AWS Technical Support, leading innovative cloud solutions and optimizing customer satisfaction. You'll enhance operational strategies and improve service delivery through AI technologies.

This senior leadership role combines significant technical knowledge with strategic support management experience. You will drive the evolution of our AWS support model, implementing advanced self-service capabilities and improving support outcomes for our enterprise clients. Collaborate closely with product and engineering teams to align support operations with business goals.

Key Responsibilities: • Mentor a team of support professionals • Implement AI-powered capabilities for support • Analyze and optimize end-to-end customer experiences • Enhance digital support journeys and workflows • Develop scalable knowledge assets for users

Requirements: • Bachelor's in IT or Engineering • 10+ years in technical support or cloud roles • Lead...