We are looking for an experienced AI/ML Engineer to design, develop, and deploy intelligent solutions leveraging Machine Learning, Generative AI, and Agentic AI capabilities.

Key Responsibilities:

• Design and develop ML models for classification, recommendation, anomaly detection, and predictive analytics

• Build AI-driven solutions using Generative AI, LLMs, and RAG for use cases such as ticket summarization, auto-triage, and knowledge retrieval

• Develop Agentic AI workflows for automated investigation, ticket routing, escalation, and resolution recommendations

• Create recommender systems leveraging RCA insights, logs, and historical operational data

• Integrate ML/AI solutions into observability platforms, ticketing systems, and dashboards

• Implement MLOps practices including model deployment, monitoring, retraining, and performance tracking

• Support automation use cases such as self-healing and auto-remediati...