The Company

The Company:

Our Client is a leading communications technology enterprise. They are expanding the team and are looking for a Infrastructure Support Analyst.

The Role

The Role:

• 24 x 7 Operations for pro-active monitoring on infrastructure.
• Provide 1st level troubleshooting on all reported incidents or system triggered alerts and escalation to level 2 resolver groups as per work instructions.
• Track and provide timely updates to customers on status of outstanding issues within target service level.
• End-to-end ownership of incidents and follow-up on reported issues till closure. Ensure accurate and complete information has been captured in the ticketing system.
• Handle initial classification/prioritization of incidents. Track the progress of resolution and provide regular updates for follow-up actions and incident status.
• Execute Scheduled tasks (E.g ...