This is a hybrid role where you’ll play a hands-on role in managing day-to-day IT service operations across their UK and European offices, ensuring a high level of service and effective escalation processes, while also supporting change and vendor management.

The business is medium-sized (150 people across 9 countries), so it’s still agile, with the chance to influence how things are run. They’ve got the complexity of a multi-site, multi-national setup, but without the red tape of a large corporate.

Core Responsibilities:

• Lead the day-to-day operations of the internal IT support team
• Act as the main escalation point for service-related incidents, making sure issues are routed and resolved quickly
• Maintain oversight of core ITSM processes which includes - incident, request, and change management
• Guide operational tooling improvements and help prioritise internal service enhancements
• Manage relationships with sup...