Job Overview

Managing the day-to-day IT operations 24/7, ensuring Client SLA’s are met with regards to services and delivery, and ensuring that the IT Helpdesk provides excellent customer service in supporting the business. Keeping the fault/request queue below the set maximum target and being a role model while setting an example for the desired standards of conduct, leadership, integrity, and professionalism at all times.

Duties & Responsibilities Plan and implement moves, adds, changes, and deletions to support the IT infrastructure. Responsible for maintaining information on purchases for the assets registry. Implement network security at levels set by corporate standards. Anticipate difficulties or problems relating to IT and ensure that contingency plans are in place. Work with the IT team to implement and support internal IT systems and proactively address IT change requests from stakeholders. Interact constructively with internal clients at all levels to help resolve I...