**Job Description:**

This position provides a career opportunity by managing and driving the activities related to the Major Incident Management process for Citi’s franchise critical applications and services. You will collaborate directly by engaging, assessing, commanding, and controlling major incidents where financial, reputation, and/or legal/regulatory impact to Citi is at risk.

How do we make a difference? By understanding Citi's lines of business including customer segment, franchise critical services and developing a keen understanding of the applications and infrastructure components that support those business and service functions, making our team a valuable contributor for the organization by minimizing impact and time to restore business services.

You will be leading the Major Incident calls as a Lead senior incident manager and provide the means to resolve unplanned interruptions and restore services as rapidly as possible and driving all activ...