Responsibilities include: Service Transition, Service Delivery and Support Processes Management Availability & IT Service Continuity, Capacity Management Service Level Management and Reporting Service Desk, Incident, Request and Problem Management IT Asset Lifecycle Management Quality Assurance of IT Systems, Audits and Compliance, Business Continuity Management Skills & experience required: A University Bachelor in I.T or related disciplines A good understanding on IT services policies, processes and infrastructure Excellent analytical abilities, team coordination, communication and good trouble shooting skills. Ability to troubleshoot issues and find the root causes for technical problems. Display a good understanding of IT Service Management i.e ITIL Ability to be able to work in a fast-paced operational support environment. OT support requires on last week + Last day of every month 2-3 years of relevant IT Service experiences would be advantageous Contract/Full Time