• Service Transition, Service Delivery and Support Processes Management
• Availability & IT Service Continuity, Capacity Management
• Service Level Management and Reporting
• Service Desk, Incident, Request and Problem Management
• IT Asset Lifecycle Management
• Quality Assurance of IT Systems, Audits and Compliance, Business Continuity Management

Skills & experience required:

• A University Bachelor in I.T or related disciplines
• A good understanding on IT services policies, processes and infrastructure
• Excellent analytical abilities, team coordination, communication and good trouble shooting skills.
• Ability to troubleshoot issues and find the root causes for technical problems.
• Display a good understanding of IT Service Management i.e ITIL
• Ability to be able to work in a fast-paced operational support environment.
• OT support requires on last week + ...