*User On Prem IT support:*
• Desktop, laptop, and peripheral basic troubleshooting (Windows, mac OS, Linux OS, printers, mobile phones etc.) • Provisioning and deprovisioning of corporate devices (laptops, phones) • Replace broken devices with temporary devices in accordance with Ericsson’s processes • Provide technical guidance to end users for day-to-day IT issues within the office environment • Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...).
*Office IT Infrastructure Support:*
• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice ) • Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DNS, Secnet • Network connectivity basic troubleshooting (example : Wi-Fi, LAN) • On prem support for smart metering ...