About the Role

Improve IT support efficiency by identifying and eliminating repetitive manual support activities. Automate common Service Desk and End-User Support processes to reduce ticket handling time and improve user experience.

Responsibilities

• Experience- 8 - 15 Years
• Design and implement automation across workplace services including:
• Service request fulfilment
• Device provisioning and lifecycle management
• Identity and access management
• Endpoint remediation and self-healing
• Software packaging and deployment
• Employee onboarding and offboarding
• Develop self-service support capabilities and automated request fulfillment workflows.
• Introduce proactive endpoint monitoring and automated remediation to reduce user-impacting incidents.
• Drive shift-left support strategie...