About the Role
Improve IT support efficiency by identifying and eliminating repetitive manual support activities. Automate common Service Desk and End-User Support processes to reduce ticket handling time and improve user experience.
Responsibilities
- Experience- 8 - 15 Years
- Design and implement automation across workplace services including:
- Service request fulfilment
- Device provisioning and lifecycle management
- Identity and access management
- Endpoint remediation and self-healing
- Software packaging and deployment
- Employee onboarding and offboarding
- Develop self-service support capabilities and automated request fulfillment workflows.
- Introduce proactive endpoint monitoring and automated remediation to reduce user-impacting incidents.
- Drive shift-left support strategies by improving knowledge base content, standard operating procedures, and self-help solutions.
- Support and optimize Digital Workplace platforms including:<...