The Information Technology Specialist supports the systems and workflows that enable IntellaTriage nurses to deliver after-hours and 24x7 clinical triage services. Working directly with the Director of IT Operations, this role focuses on user access, Microsoft 365 administration, Level 1 support, and hardware logistics for a fully remote workforce.

This position is specifically designed to provide strong operational coverage during weekends and extended-hour support windows. Success in this role is less about deep technical expertise and more about reliability, follow-through, urgency, and attention to detail in a high-volume healthcare environment.
Essential FunctionsAccess & Account Management

+ Process and track access requests across multiple client healthcare systems

+ Coordinate with client IT teams to obtain credentials and resolve access issues

+ Maintain accurate tracking of access status, expirations, and dependencies

+ E...