Summary About the position: This position is Non-Appropriated Fund (NAF) and will be assigned to the 773 FSS NAF IT Department on JBER, AK. Regular Full-Time employees have a regular and continuous work schedule of at least 35 hours to a maximum of 40 hours per week. You are eligible for the following benefits and compensation: Health and Life Insurance, Awards, Leave, Retirement, 401K, Overtime Pay, Workers' Compensation, Shift Differential, Sunday Premium Pay, Holiday Pay. Responsibilities Provide end-user support for all users and systems within the organization and serve as the organization's first line of help to resolve IT and computer systems related issues. Perform basic helpdesk duties such as receive visitors and incoming calls; create and maintain user accounts and records; provide new user orientation and training. Assists in planning for short-ten and long-ten loss of system hardware and software; monitor system efficiency, audit logs, and error logs; perform routine syste...