Role purpose

Owns day-to-day delivery of the Customer EUX programme — integrated plan, finance, resourcing, RAID and cadence. Coordinates the workstream leads to deliver to the schedule and is the WWT counterpart to the Customer Programme Manager.

Key responsibilities

• Build and maintain the integrated programme plan across Control Tower, EUC and Collaboration workstreams.
• Run delivery cadence — daily syncs, weekly status, monthly governance — and maintain RAID with active escalation.
• Track financials and resource burn against the LoE; surface variances early with options.
• Drive cross-workstream dependencies and critical path; own gate reviews (G1 Design, G2 Pilot Exit, G3 Programme Close).
• Partner with the PMO resource to maintain status dashboards, financials and stakeholder reporting.
• Manage onboarding, offboarding and access for WWT and partner resources.

Required experience and qualifications