We are seeking an experienced IT Manager to lead IT operations, service delivery, and governance across the organization. This role is responsible for establishing, executing, and continuously improving IT processes to ensure services are delivered in a consistent, measurable, and secure manner.

This is a player-coach role , combining hands-on technical expertise with team leadership. The ideal candidate thrives in both strategic and operational environments and is passionate about building scalable processes, improving service quality, and driving accountability across IT functions.

Key Responsibilities

IT Operations & End-User Support

• Oversee and actively participate in Tier 1–3 support
• Own and optimize Incident Management and Service Request Management processes
• Manage IT ticket queues with c...