Responsibilities

• Provide end user support to investigate, troubleshoot, resolve IT related hardware or application issues.
• Provide technical support and guidance to users of IT infrastructure.
• Install and configure software and hardware for laptop/desktop assignment.
• Daily server operational support and maintenance for VMware servers.
• Collaborate with Group IT focusing on IT related projects setup, troubleshooting issues when necessary.
• Ensure IT support request tickets in service portal are resolved within agreed SLA.
• Provide IT induction for on board staffs and to perform clearance for off board staffs.
• Ensure compliance of policies, processes and standards.
• Liaise with vendors to get quotations and procure IT hardware which includes providing proposal for recommended system tools.
• Maintain good working relationship with all vendors to ensure that service received meet expected requir...