Job Description
Support the local branch and potentially other districts within our region with software, hardware, systems, servers, helpdesk, cybersecurity, and so much more.
IS Specialist Duties and Responsibilities
Support the end users on incidents logged in our online ticket system or help with regional requests
Support basic level Windows server and Unix
Take care of hardware installation (PC, Server, Laptop, Printer), IT budget, Inventory and procurement
Support on network issues (LAN, WAN, Wi-Fi)
Coach and train our end users on the usage of tools, applications and basic knowledge of IT (self-service)
Train branch management on system architecture, data management, retention and reporting, and other available IT tools to improve processes, productivity and customer service
Basic Branch Technical Support such PC, LAN, Expeditors Software and systems administration & troubleshooting, in addition to global, regional and branch project implementation
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