• Experience with Information Architecture, including domain modeling, reporting/analytic organization (self-service, etc), and reporting tools
• Experience with data integration patterns
• Experience with data lineage
• Experience with Salesforce Service Cloud and Sales Cloud (Salesforce Financial Services Cloud), preferred
• Experience with MDM, preferred
• Experience with API Management, Mulesoft preferred
• Experience with Call Center solutions, Genesys preferred
• Has a broad conceptual understanding of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of the business environment necessary to support assigned projects.
• Has a thorough understanding of staff roles and abilities and provides input regarding their development needs.
• Problem Solving & Decision Making: