Drive outstanding customer service as the Operations Leader at Indigo. This role focuses on leading team members and enhancing the omni-channel sales experience for all customers.
As an Operations Leader, you will be instrumental in shaping the customer journey while overseeing essential store operations. Your work will involve coaching staff on the customer service model, influencing sales strategies, and managing inventory processes. You'll collaborate with various teams to sustain a culture of engagement and excellence within the store environment.
Key Responsibilities:
• Mentor Customer Experience Representatives on best practices
• Execute initiatives that align with sales and profit goals
• Ensure technology is effectively utilized on the sales floor
• Support the execution of marketing and community events
• Manage inventory control and returns processes
Requirements:
• 1-2 years in a customer-focused or operations role
• Experience in leading and d...