**Position Profile**

Supervises day‑to‑day operations and staff at Managed Services (MS) sites. Approximately 80% of time is spent on management duties and no more than 20% on operating production equipment. Responsible for developing, implementing, and reviewing procedures, invoicing accounts, ensuring customer satisfaction, and maintaining acceptable profit levels. This role requires a high degree of customer interaction and oversight of 15 to 20 employees or $80K in monthly services revenue at a single site.

**Job Duties and Responsibilities**

+ Routinely demonstrates and promotes a helpful and positive work culture.
+ Encourages and builds positive relationships; communicates effectively with co‑workers and outside vendors.
+ Conducts themselves as a professional representative of the company in accordance with RICOH’s Code of Ethics.
+ Effectively implements and manages RICOH Service Excellence.
+ Achieves shift profitability by supervising t...