IND Lead Engineer, Infrastructure - GCC035
We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Service Recovery Lead (Major Incident Lead) is responsible for overseeing end-to-end incident management processes within large-scale enterprise environments. This role ensures swift response, coordination, and resolution of major IT service disruptions, leveraging ITIL-based methodologies and AI-driven tools to minimize impact and restore services efficiently. The position demands strong leadership, strategic thinking, and advanced communication skills to drive continuous improvement, maintain high standards, and support business continuity.

Key Requirements

+ Extensive experience in ITIL-based incident management within enterprise env...