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The Service RecoveryLead(Major IncidentLead) is responsible for overseeing end-to-end incident management processes within large-scale enterprise environments. This role ensures swift response, coordination, and resolution of major IT service disruptions, leveraging ITIL-based methodologies and AI-driven tools to minimize impact and restore services efficiently. The position demands strong leadership, strategic thinking, and advanced communication skills to drive continuous improvement, maintain high standards, and support business continuity.

Key Requirements