Rental Income Support Officer

Location: London
Working pattern: Hybrid, 2–3 days on site
Contract: 3 months initially
Rate: £23.94 per hour PAYE / £30 umbrella

An exciting opportunity has arisen for an experienced Rental Income Support Officer to join a busy local authority team. This role is focused on maximising rental income, reducing arrears and supporting residents to sustain their tenancies.
You will manage a patch of rent accounts and take a proactive approach to income recovery through early intervention, resident engagement and effective case management. Working in a commercially focused environment, you will balance strong income collection with excellent customer care.
Responsibilities

• Manage a patch of rent accounts and act as the first point of contact for rent-related queries.
• Take early action on arrears throug...