Income Officer

Are you experienced in income recovery and passionate about supporting residents to sustain their tenancies? Do you have the resilience, communication skills, and financial awareness needed to manage rent accounts while delivering a customer-focused housing service?

We are looking for a proactive and empathetic Income Officer to join a busy housing income team. This role is ideal for someone who understands the importance of balancing effective rent collection with resident support and tenancy sustainment.

The Role

As an Income Officer, you will be responsible for maximising rental income, reducing arrears, and managing a portfolio of tenant rent accounts across social housing properties. You will work closely with residents to provide early intervention, financial guidance, and realistic repayment solutions to minimise debt escalation and prevent tenancy failure where possible.

You will play a key role in maintaining strong income perf...