3 Month Contract with A local Authority Job Purpose To provide an efficient and effective income collection and debt recovery service that supports the aims and objectives of Financial Administration and the wider organisation. The role focuses on maximising income recovery, supporting customers with payment solutions, and ensuring financial processes are completed accurately and in line with council procedures. Key Responsibilities Maximise income collection and recovery through effective debt recovery activities including telephone, email, letter, and referral processes. Assess the financial circumstances of debtors and provide advice on payment options and repayment arrangements. Support customers by signposting or referring them to relevant internal and external support services where appropriate. Maintain accurate and up-to-date case records, notes, diary entries, and action plans on financial and debt recovery systems. Monitor and review outstanding arrears cases and escalate mat...