The Major Incident Manager has the primary responsibility of ensuring consistent delivery of quality Major Incident Management services.

These incidents are complex and high priority by nature, with resources based in multiple locations across the globe involving different countries, cultures, people and technologies.

The primary goal of the Major Incident Manager is to restore normal services operation as quickly as possible to minimize adverse impact on business operations to clients (both internal and external). The goal is to provide the best possible level of service quality, ensuring all internal stakeholders from Group, Region and Country are kept frequently informed.

The core role responsibility is to manage Major Incidents for any delivery organization within scope with quality, control, command and confidence.

This role must be able to manage multiple streams of activities during and post major incidents with ease.