<p><b>Required Qualifications</b></p> <p>4 5 years of IT Service Management experience with focus on Incident, Problem, and Change Management</p> <p>Strong knowledge of ITIL framework (v3 or v4)</p> <p>Hands-on experience with ServiceNow (Incident, Problem, Change, Reporting modules)</p> <p>Proven experience managing major incidents in high-pressure environments</p> <p>Strong understanding of how change controls reduce incident recurrence and improve stability</p> <p>Experience in data analysis, reporting, and dashboard development</p> <p>Excellent verbal and written communication skills with ability to provide executive-level updates</p> <p>Ability and willingness to provide support during weekends and off-hours as needed</p> <p> </p> <p><b>Preferred Qualifications</b></p> <p>Experience in financial services or highly regu...