**Description**

**The Digital Modernization Sector at Leidos** has an opening for an **Incident Manager** - to oversee all aspects of the incident management process, from evaluation to resolution. An Incident Manager records all issues and helps to design ways to prevent similar problems in the future. They will manage technical support teams, create procedures to deal with problems and develop solutions.

Basic Qualifications:

+ Analysis and reporting of incident trend data to identify and eliminate root causes.
+ Initiating actions to fix potential interruptions to service identified during proactive and trending analysis of the IT systems and infrastructure.
+ Production of statistics and reports to demonstrate where possible repeat incidents are occurring across the organization and manage issues through to resolution.
+ Assisting with diagnosis of faults and determining whether new incidents are related to known errors or existing problem reco...