Position Overview
Immediate Start AvailablePotential Permanent Position Within The BusinessAbout Our Client
The employer is a medium-sized organisation operating within the financial services sector. They are dedicated to providing innovative solutions and exceptional service to their customers.
Job Description
Respond promptly to customer inquiries via phone, email, or other communication channels.Resolve customer issues efficiently and professionally, ensuring a high level of satisfaction.Maintain accurate records of customer interactions and transactions.Assist with processing customer requests and updating account information.Collaborate with internal teams to address customer concerns effectively.Provide product and service information to customers when required.Identify and escalate issues to the appropriate teams when necessary.Contribute to improving processes and en...