Description:

Location:Modern City Office in Adelaide OR Melbourne (Hybrid)
Hours:37.5 hours per week, rotating roster Monday to Friday between 7:00 AM and 8:00 PM (No weekends)
Training:2 weeks paid comprehensive training provided

About the Role:
We are looking for motivated and talented individuals to join Mercer’s Helpline team. In this role, you will deliver outstanding customer service and provide general advice to members regarding their superannuation across multiple funds we administer. Your focus will be on building trusted relationships with members and internal colleagues while meeting key performance indicators centered on call quality and customer experience.

What You’ll Do: