Telephone Sales Agent For In-Room Dining (Room Service)

Rosewood Miramar Beach, a Rosewood Hotel, is looking for an exceptional Telephone Sales Agent for In-Room Dining (Room Service). The Telephone Sales Agent will take room service orders over the phone. Answer questions on menu selections and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Maintain cleanliness of work areas throughout the day. Record transaction in MICROS system at time of order. Complete all closing reports, including MICROS reports. Process all payment methods.

Essential Duties and Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies, service procedures and stand...