The IMS 1st-line Support and Tester role provides first‑line technical support, participates in software testing and documentation, and contributes to the ongoing development and maintenance of the organisation’s Information Management Systems (IMS). This includes My Gateway, Syspro‑integrated systems, Qlik, Power BI, Power Pivot, Power Automate workflows, Share Point solutions, and PDF‑based digital forms.

The role bridges user support, software testing, and light development activities—ensuring that changes, enhancements, and user requests are handled efficiently, tested thoroughly, and documented consistently. It offers a strong foundation for future growth in software development, quality assurance, or business analysis roles within the My Gateway and Business Excellence teams.

Key Responsibilities Application Support Serve as the first point of contact for IMS‑related queries, troubleshooting user issues and logging them accurately. Manage and triage support tick...