• Working hours: 9 am to 5 30 pm (Monday to Friday), 9 am to 1 pm (Alternate Saturday)
• Permanent role with Job stability in a MNC Freight forwarding company
• Working location: Alps Avenue (Company Shuttle bus provided)

The Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery. We are seeking a candidate with strong expertise in Import Workflows, and the ability to supervise staff across all stages of the import process.

• Team Supervision: Leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently.
• Operational Oversight: Monitor daily import activitie...