Position Overview
Duties and Responsibilities
Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the regionHandle customer cases, triage the inbound caseload and reviewing the existing owned and escalated casesEnsure familiarity with new product releases as they become availableLiaise with subject matter experts on client requests for enhancements and developmentWork with the support/implementation teams to ensure service level requirements are exceeded, conduct user trainingPartners with project management to ensure on-time construction, configuration and installation.Constantly learning about emerging Hotel technologies and how they fit into our product ecosystem.Consults directly with the customer to document and analyze customer needs and Hotel operations.
Answer operational and application questions and consult t...