Implementation Engineer – Responsibilities

• Customer Implementation & Project Management

  Serve as the primary technical point of contact for customers throughout the implementation lifecycle following product sale. Communicate clearly and professionally with customers via meetings, calls, and written correspondence. Create, maintain, and execute detailed implementation project plans, outlining milestones, deliverables, and timelines. Lead onboarding and kickoff calls to set expectations, review scope, and align implementation objectives.

• Software Configuration & Deployment

  Configure proprietary software and associated add‑ons based on each customer’s unique business, technical requirements, and contract scope. Review customer environments, workflows, and setup needs to deliver tailored software configurations. Install software in customer environments, including: on‑premises PC or Windows Server installations, SaaS deployments using ...