Implementation Manager

Purpose: To lead the end-to-end implementation of an AI-powered workforce suite across large, shift-based organizations, primarily within healthcare. The role is accountable for delivery excellence, executive stakeholder leadership, successful system integration, and go-live outcomes that transition clients from manual scheduling processes to data-driven workforce optimization.

Key Responsibilities

• Lead end-to-end SaaS implementations from discovery to go-live and hyper-care.
• Configure core modules: Predictive AI Demand Planning, Smart AI Scheduling, Mobile Self-Service tools.
• Manage integrations with EMRs (e.g., Epic), ERP, and Time & Attendance systems.
• Serve as primary client-facing lead with C-level stakeholders; drive governance and alignment.
• Implement change management strategies for shift-based staff adoption.
• Ensure measurable business outcomes: cost optimiz...