Overview

Implementation Specialist I.

Responsibilities

• Ensure onboarding assignments are accurately accomplished as scheduled each week.
• Identify and analyze customer support needs for assigned properties and resolve or refer them accordingly.
• Promptly engage with customers undergoing Property Management/Ownership Company (PMC) changes to ensure a seamless transition of their Smart Building services.
• Maintain accurate records of all data and communication received for each Training, Onboarding, or PMC change case.
• Notify Project Managers of any discrepancies, missing data or system defects that might delay the implementation process.
• Manage multiple client implementations simultaneously.
• Maintain working knowledge of Smart Building software, including STRATIS and Chirp Management web applications, STRATIS Mobile application, Whitesky Ground Control, and other system integrations.
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