Assess referral cases to ensure that they are suitable for intake
Identify and clarify the key issues to the problem situation, gather relevant information from CRS beneficiaries and their families, conduct needs and intake assessment to identify and assess severity, key risks and protective factors for intervention
Use different modes of engagement for the purpose of assessment, intervention and monitoring
Develop intervention plans under close supervision – analyze and evaluate courses of action, and formulate appropriate strategies for action
Engage CRS beneficiaries and their families to sustain efforts in problem solving
Conduct case review and individualized care plans – follow up and review case plans and provide recommendations to modify plans, where necessary
Document and maintain case files and prepare reports according to the required documentation standard