-Forecast staffing needs based on workload, trends, and business goals to ensure adequate coverage.

-Create and optimize employee schedules and shift assignments for efficiency and service quality.

-Monitor real-time operations to address staffing gaps and ensure adherence to schedules.

-Analyze workforce performance and generate reports to support process improvements.

-Collaborate with operations and HR teams to align workforce plans with organizational objectives.



Skills and requirements:

-Bachelor's degree in any related course

-with 5 years of experience in leadership and team management

-with 5 years of experience as workforce manager in BPO industry

-with 5 years of experience in handling ACD switches like Avaya CMS, Symposium, Verint and NGUCC

-Willing to work in Paco, Manila