BENEFITS: -BASIC SALARY RM1900 + NIGHT SHIFT UP TO RM 300 + KPI UP TO RM 400 ALLOWANCE -EPF, SOCSO -12 DAYS OF ANNUAL LEAVE AND 14 DAYS OF MEDICAL LEAVE -WILL PROVIDE 1 MONTH OF PAID TRAINING -A SUPPORTIVE AND COLLABORATIVE WORK ENVIRONMENT. REQUIREMENTS: -PASS SPM AND ABOVE IS ENCOURAGED TO APPLY. -FLUENT IN ENGLISH ( SPEAK AND TYPE) -BASIC MALAY REQUIRED -WILLING TO WORK ON 24/7 ROTATIONAL SHIFT ( 6 DAYS WORKS AND 1 DAYS OFF) -(9 HOUR PER SHIFT AND 1 HOUR BREAKS ) -ABLE TO PHYSICAL WORK IN THE OFFICE AT MEDINI 7 -AVAILABLE TO START WORK BY OCT 2024 RESPONSIBILITIES: -ENGAGE WITH CUSTOMERS COMMUNICATE THROUGH INBOUND CALL, LIVE CHAT AND EMAIL. -PROVIDING CLEAR, ACCURATE INFORMATION ABOUT SERVICES AND RESOLVING QUESTIONS RELATED TO RIDE BOOKINGS, DELIVERIES, AND ACCOUNT MANAGEMENT. -DOCUMENT AND REPORT CUSTOMER INTERACTIONS AND FEEDBACK. -WORK WITH INTERNAL TEAMS TO ADDRESS COMPLEX ISSUES AND ENSURE EFFECTIVE RESOLUTION -ENSURE THAT ALL RECORDS ARE UP-TO-DATE...