About The Role
Role: IMD IT Service Desk Analyst 1st Line  
Location: Manchester, Swindon (M27 8UJ)
Contract Type: Permanent 
Hours: 37.5 - Monday - Friday - 8.30am - 4.30pm
Salary: £25,000 - 27,000
 
Are you proactive, enjoy solving problems, and want to work in a fast-paced IT environment, we’d love to hear from you! 
We are looking for an IT Service Desk Analyst to join our team! If you enjoy helping people and solving IT problems, this could be the perfect role for you. 
As an IT Service Desk Analyst, you will be the main contact for all IT-related questions and issues from both internal and external customers. You will provide advice and technical support, troubleshoot problems and log all customer interactions. You’ll also escalate issues when necessary to make sure everything runs smoothly. 
Key Responsibilities: 

Act as the first point of contact for all IT-related queries and issues. 
Log and manage IT tickets, keeping customers informed...