**About the Team:**



The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people.



**About the Role**



Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. You will report to the Senior Manager, Identity & Access and be based in our New Jersey office.



**You Will:**



+ Provide technical expertise related to SSO, SAML and other proprietary and non-proprietary protocols used by Dow Jones during pre-sales activities and client prospect meetings.

+ Work closely with Sales to m...