Position Overview
Job description
You lead and develop several team leads and specialists, ensuring strong ownership, accountability and continuous growth.You are responsible for the performance of end-user support, ensuring SLAs are met and user satisfaction is continuously improved.You drive structure and clarity by improving processes, sharpening communication and setting the right priorities in a complex environment.Acting as the key interface between business and IT, you align priorities and translate business needs into clear actions for your team.You define and drive the roadmap for workplace and collaboration tools, focusing on simplification, automation and improved user experience.You strengthen digital adoption by introducing self-service solutions and increasing user knowledge through training initiatives.External vendors and outsourcing partners are managed closely to ensure quality, cost-efficiency and reliable...