JOB DESCRIPTION

Our overall mission is simple: We want Amazon to be the place where our customers can find discover and buy anything online. Operations is at the heart of Amazon customer experience. Each action we undertake is done on behalf of our customers as meeting their expectations makes us feel good. Whatever our customers want we will find the means to deliver it. With your help Amazon will continue to enable people to discover new worlds and implement innovation. This is your chance to make history.

Role

Escalation Specialist role in Inventory Control and Quality Assurance (ICQA).

Key job responsibilities

• Act as the link between Customer Service and the ICQA and Operations team
• Contribute to solve operation issues to avoid impact on Customers and prevent future reoccurrence
• Support Customer Service requests related to stuck shipments customer complaints catalogue errors and process issues
• P...