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THE ORGANIZATIONAL SETTING

The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security, and environmental protection. To that effect, ICAO is a knowledge-based organization engaged in the development of intellectual property.

The Information and Communication Technology (ICT) Section, under the Bureau of Administration and Services (ADB), is a service provider that plans, acquires, develops and manages the organization’s enterprise applications and systems. Key activities of the Section include the establishment of core infrastructure and network services; software development and support for enterprise applications; Enterprise Architecture and Project Management; Enterprise Data Management (EDM); Enterprise Resource Planning (ERP) support, Web content management and Regional Offices (RO) support.

ICAO has recent...