Job Description:

ATA 29 Tasks & accountabilities:

• Answering all technical queries raised by customers within the defined time frame.
• Analyzing all in-service events to identify potential impacts (including airworthiness, reliability, etc.), launching and ensuring the progress of all actions necessary to finding the cause of the events and initiating/following up on the development of corrective actions or product improvements with the design organization and vendors.
• Providing Customers with relevant technical information using all appropriate means or media to improve their ATA Chapter system operation.
• Providing technical stand-by assistance.
• Providing Engineering support to Customer Service departments.
• Ensuring the transfer of in-service experience and maintenance activities to management, other Customer Service divisions and the design organization, including vendors. ...