Join a team as an IT Support Analyst focusing on technical support and monitoring. This hybrid position requires expertise in incident management and a solid understanding of IT applications and infrastructure.
You will monitor alerts, resolve production issues, and coordinate significant deployments and infrastructure migrations. The ideal candidate has 3-5 years of production support experience, particularly within banking, and strong technical skills. Proficiency in ServiceNow and ITIL processes, along with excellent bilingual communication, will be vital for success.
Key Responsibilities:
• Monitor application and infrastructure alerts effectively
• Record and resolve critical production problems
• Execute technical deployments in a timely manner
• Coordinate major deployments and migration changes
Requirements:
• Bachelor's degree in computer science or IT
• 3 to 5 years in production support for banking
• Experience monitoring Java applications
• ...