**Come join our amazing team and work a hybrid schedule!**

The Customer Service Specialist I (White Label) will be responsible for providing excellent customer service by answering a large volume of incoming calls and third party inquiries regarding existing real estate mortgage loans primarily handling inbound calls and outbound calls to borrowers due for current month. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations. Perform all duties in accordance with the company’s policies and procedures, investor guidelines, all US state and federal laws and regulations, wherein the company operates.

The Customer Service Specialist I level is the entry level role in the job family. This role generally handles routine inbound calls and is able to resolve the least complex inquiries, while escalating more complex issues to the appropriate team or higher-level specialists as need...