Summary:
The Corporate Trainer, Sales is a temporary/contract for about 6 months, that provides ongoing training, coaching, and support to Call Center Loan Advisors. The position is designed to help create an atmosphere of continuous performance development within the Call Center and ensures the Mission of Sales Development is being carried through the team’s initiatives. This individual will assist with training Call Center Loan Advisors. The ideal candidate will have a combination of training experience and mortgage sales experience.
Essential Job Duties and Responsibilities:
- Train Loan Advisors on the client corporation’s systems, processes and procedures, sales scripts, compliance requirements, and customer service skills.
- Lead call reviews and coaching sessions.
- Analyze production reports that contain key performance indicators.
- Partner with Sales and business leadership to provide ongoing visibility into trainee progress and performance during training ...