Member Service Representative - Consumer Loans
HYBRID- Winchester, VA 22602

100% ON-SITE until released to Hybrid
Pay Rate: $19.50/hr
Shifts Range: Monday-Saturday OR Sunday-Friday - 12:30pm - 10:30pm (40 hour work week, flex shift)
Training Schedule: Monday-Friday 7:30am-4:00pm for first 6 weeks (cannot miss any time during training)
6 Month Contract to Hire

Description

+ To respond to inquiries and requests from members and other individuals within a 24/7 high volume, schedule-driven and structured contact center operation.

+ Provide information regarding Client's products and services demonstrating knowledge, active listening, multiple system adaptability and engagement methods to ensure optimal member experience and customer service.

+ Perform transactions or related functions for savings, checking, consumer loans, credit cards, IRAs and/or other accounts.

+ Advise members of other products and ser...